Fraud & Payments Operations Specialist

We’re seeking a detail-oriented and data-driven Fraud & Payments Operations Specialist to protect our game economies and player ecosystems from payment abuse. You will be together with the team on the front lines of fraud detection and account review, balancing real-time reaction and thoughtful investigation to maintain transaction integrity across our games.

About the Role

• Monitor dashboards, financial platforms, and game logs to detect suspicious behavior.
• Review flagged orders and determine whether to approve or deny purchases.
• Use internal tools (Glyph CST, Safetech, Kibana, etc.) to evaluate user legitimacy.
• Enforce bans on fraudulent accounts or Steam IDs; escalate edge cases.
• Create and manage rules in fraud prevention systems to stay ahead of new tactics.
• Collaborate with support, publishing, and platform teams to refine processes.
• Deliver regular reports summarizing fraud trends and mitigation actions.

• Experience with fraud operations, chargeback resolution, or payment reviews.
• Familiarity with tools like Tableau, Customer support tools such as Zendesk, Freshdesk, payment platforms (Steam, PayPal, JP Morgan).
• Basic understanding of account data, transactions, and digital fraud signals.
• Comfortable with fast-paced, repetitive tasks and investigative work.
• Strong analytical skills and attention to detail.
• Excellent written communication and documentation skills.

Nice to Have:

• Background in games or digital services.
• Experience with SQL, Kibana, or analytics platforms.
• Understanding of gaming ecosystems or virtual economies.

• Dress comfortably! We keep things casual here, so you’re free to wear what feels right for you.
• Join a diverse, international team of colleagues from over 30 countries—where shared goals and a variety of perspectives make us stronger.
• Take on meaningful challenges that come with real responsibility and plenty of room to grow in our dynamic environment.
• Enjoy up to three extra days off each year with our Recharge & Wellness Days—time to rest, recharge, and take care of you!