Fraud and Risk Specialist

Company : Bingoplus Philippines

Job Description - Fraud and Risk Specialist

DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.

Main Duties and Responsibilities:

Responsible for analyzing moderate to complex account activity utilizing various fraud tools to detect and prevent fraudulent activity. Identifies and escalates to the Fraud and Risk Team Leader , any suspected, alleged or known internal and external fraud investigations.

Analyzing alerts from risk controls.
Reviewing and approving customer withdrawals.
Using proactive investigation techniques to identify new and emerging threats.
Contacting customers via telephone and email.
Providing 2nd line support to the operation regarding fraud and risk related queries.
Producing detailed reports regarding fraudulent activity.
Analyze data to deliver quality risk analysis on customer behavior.
Ongoing document verification
Conduct and perform EDD to mitigate customer risk, when appropriate - handling SOF, SOW, and other affordability checks
Check withdrawal requests and process promptly
Provide excellent customer journey to all players by dealing with escalations and complaints
Carry out risk assessment when necessary
Deal with complex cases, investigations with 3rd party providers, PSPs, fraud prevention providers, etc linked to customer’s issues and difficulties

Requirements

High school graduate or equivalent experience
At least 2 years of experience in a similar role
Able to work on onsite and on various shifts, night shift and public holidays;
Good command of the English language is essential, both spoken and written.
Understanding and experience in monitoring, measuring, and preventing fraud;
Understanding of mitigation to risks related to iGaming environment;
Understanding of related legislation and regulations in fraud and risk mitigation;
Exceptional analytical and investigation skills;
Outstanding punctuality and exceptional communication skills;
Efficient judgment and informed decision-making skills;

Good to have:
Working experience in iGaming and/or in sports betting company
Live Casino/Online Live Casino environment and operational principles solid understanding

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Fraud and Risk Specialist

Job Description - Fraud and Risk Specialist

Requirements

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