Fraud Operations Lead - Hybrid Setup

Responsibilities

• Monitor and analyze transactions for potential fraudulent activity.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service and operations teams to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures.
• Stay updated on the latest fraud techniques and industry best practices.
• Assist in training and educating team members on fraud prevention and detection.

Job Requirements

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
• Strong analytical and problem-solving skills.
• Proficiency in using fraud detection software and tools.
• Excellent communication and interpersonal skills.
• Languages: English

Desirable Qualifications

• Professional certification in fraud examination (e.g., CFE).
• Experience with phone finance products or similar financial services.
• Familiarity with regulatory requirements and compliance standards in Country.