Front Desk Receptionist / Patient Care Coordinator - Women's Health & Wellness

About the Role

We're seeking a warm, organized Front Desk Receptionist / Patient Care Coordinator to support a women's health and wellness practice built on trust, comfort, and truly listening to patients. This practice creates a space where patients feel heard and cared for from their very first interaction — and that starts with the front office.

You'll provide a high level of patient support while helping streamline front-office operations, creating a more consistent, reassuring experience for every patient who calls or visits. This role touches nearly every part of the patient journey — from the first phone call to the moment they're checked in for their visit.

Key Responsibilities

• Answer inbound and outbound patient calls with a warm, professional presence
• Schedule and reschedule appointments accurately and efficiently
• Perform insurance verification ahead of patient visits
• Collect co-pays and self-pay payments
• Coordinate patient check-in to keep the office running smoothly
• Manage recall lists and proactive patient follow-up
• Assist with prior authorizations as needed
• Support overall patient communication across calls, portal messages, and other channels

Required Qualifications

• Prior experience in a medical front desk or patient care coordinator role
• Experience with insurance verification and co-pay/self-pay collection
• Comfortable handling a high volume of inbound and outbound calls
• Strong organizational skills — able to manage scheduling, recalls, and follow-up without things slipping through the cracks
• Warm, patient-centered communication style; comfortable discussing sensitive health topics with care and discretion

Preferred Qualifications

• Experience with ModMed EMA EHR
• Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets)
• Experience with prior authorizations
• Background supporting an OB/GYN or women's health practice

Why This Role

You'll be part of a team that treats the front desk as an extension of patient care itself — where every call, every scheduling detail, and every follow-up is part of making patients feel valued and supported throughout their healthcare journey.