Front Desk/Belayer

Session

Job Description

JOB TITLE: Front Desk
DEPARTMENT: Front Desk/Operations

REPORTS TO: Operations Manager
FLSA STATUS: Part Time/ Non-Exempt

REVISED DATE: Mar 13, 2025

ABOUT SESSION:

Session's mission is to deliver on the promise of “time well spent.” We believe how people spend their time reflects the greatest expression of their priorities. We exist to enhance the quality of life in the communities we serve. We believe a winning culture of “time well spent” begins with our employees, who enable Session to bring our brand to life via our climbing product and programs, fitness offerings, yoga programs, and social spaces. 

Front Desk Position Summary:

The core function of the Front Desk role is to support the needs of our customers while being a representative of Session. It is essential in day to day operations as well as the overall customer experience. The role is responsible for welcoming customers into the building, getting them oriented for the duration of their visit, and addressing any needs that arise while maintaining a risk-averse environment as much as possible. 

Essential Duties and Responsibilities: [Note that this is not intended to restrict the tasks that may be assigned.]

• Maintaining a clean and professional work environment
• Operating a POS system to sell day passes/memberships, retail merchandise, and food and beverage. 
• Conducting belay tests for both top rope and lead (if qualified) as well as orientations on our auto belays. 
• Belaying for events such as birthday parties, school visits, scouting events, and others as necessary. 
• Performing cleanliness and safety checks in all parts of the facility. 
• Completing your on-shift checklist duties and submitting your checklist. 
• Speaking to our program offerings. 
• Giving facility tours/orientations. 
• Regular attendance and schedule adherence
• Communicate, teach, and enforce Session’s safe policies and strategies
• Proactively observe the gym and immediately address any safety or conduct concerns
• Offer consistently excellent hospitality and customer service
• Welcome new Session users and maintain positive and professional rapport with members
• Quickly develop and maintain knowledge of Session’s many membership offerings and perks, classes and programs and promotional deals
• Facilitate customer check-ins, sales, and bookings
• Restock and organize retail offerings
• Laundry and some cleaning
• Other duties as assigned

Required Skills and Abilities

To perform this job successfully, list the essential duties that an individual must perform satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excitement for and interest in the climbing industry
• Excellent communicator 
• Able to operate a computer 
• Top rope/lead belay certified or able to become certified
• Able to receive and implement constructive feedback 
• Timely, professional, and courteous
• Able to pass a background check

Certificates, Licenses, Registrations

• CPR/First Aid Certified 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly: 6 or more hours
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to stand, walk, sit, stoop, kneel, crouch, and crawl
• Ability to talk and hear
• Frequently: 3 – 6 hours
• Ability to wear harness, helmet
• Ability to use hands to grasp and arms to reach to propel oneself up and down a climbing wall and/or use belay device and rope system
• Vision:  
• Color Vision (ability to identify and distinguish colors)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Temperature controlled indoor work environment
• Exposure to airborne chalk particles 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. All employees are to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, management and stakeholders.