Front Office Supervisor

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre.  With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark.  The new hotel complements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district.  It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES:

• Take responsibility of the front office to ensure smooth and efficient operation at all times


• Supervise and lead all service associates in their daily activities 


• Upsell rooms to meet guests' needs when appropriate


• Ensure guest requests are fulfilled in a professional and timely manner

REQUIRMENTS:

• Peferably a college graduate with a degree in Hospitality or in the same capacity


• Preferably with 3 years relevant experience


• Preferably communicates and write with fluency in English (and local language)


• Takes pride in being a hotelier


• Enjoys crafting creative and best-fit solutions


• Has strong interpersonal and communication skills