Front Office Team Lead

• Team Lead Duties
  
• Establish and execute the processes and procedures
  
• Establish and manage the achievement of Key Performance Indicators (KPIs)
  
• Monitor and evaluate all processes and implement improvement to ensure clients receive appropriate and high -quality
  
• services as committed
  
• Perform daily and monthly auditing of work processes
  
• Monitor and assist team members in the daily operation aspects of the project including reviewing the status and
  
• performance against targets, performing root cause analysis of variances and making improvements to meet the targets
  
• Coach, guide and train team members by providing excellent service
  
• Provide assistance to team members in accordance with established practices and procedures
  
• Provide reports as agreed with client
  
• Assist in hiring, selection and training of new team members.
  

Requirements

• College degree
  
• 2 -3 years experience
  
• Experience in logistics industry an asset
  
• Good in Microsoft Excel
  
• Critical thinking
  
• Problem solving skills