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Functional Assistant Manager | Hybrid - Makati/BGC

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Job Description - Functional Assistant Manager | Hybrid - Makati/BGC

Roles & responsibilities

Workstream Leadership & Delivery Management

  • Lead end-to-end delivery of transformation workstreams, including scoping, planning, governance, and stakeholder alignment.
  • Manage risks, dependencies, RAID items, and delivery assurance activities to ensure consistent execution quality.
  • Drive synthesis of insights, shape solution options, and articulate clear recommendations for executive stakeholders.

Functional Architecture & Operating Model Leadership

  • Design target operating models, capability architectures, service blueprints, and future-state functional frameworks aligned to strategic priorities.
  • Translate strategic objectives into scalable, platform-enabled functional designs that integrate with CRM, CDP, Marketing Cloud, and Service Cloud ecosystems.

Customer Strategy & Experience Transformation

  • Lead customer journey re-design, VOC measurement frameworks, process optimization, and experience enhancement initiatives.
  • Define performance models, KPI trees, and value realization mechanisms for customer functions.

Platform-Enabled Transformation Execution

  • Provide senior guidance on functional-technical alignment, backlog prioritization, and acceptance criteria review.
  • Oversee functional governance for Medallia programs (survey architectures, dashboards, text analytics, closed-loop workflows).
  • Partner with product/engineering leads to ensure solution integrity and adherence to transformation objectives.

Client Leadership & Advisory

  • Act as a trusted advisor to client leadership teams, facilitating structured workshops, problem-framing exercises, and decision- making forums.
  • Develop and deliver high-impact executive presentations, business cases, and transformation roadmaps.

Team Leadership & Practice Contribution

  • Coach and mentor Associates and Consultants, ensuring capability uplift and high-quality delivery.
  • Contribute to practice accelerators, frameworks, thought leadership, and proposal development.

Required Skills & Expertise

Consulting & Leadership Skills

  • Strong problem-structuring capability, able to break down complex issues into actionable workstreams.
  • Proven stakeholder management at senior levels, with strong influencing and facilitation skills.
  • Expertise in business storytelling, strategic synthesis, and executive-level communication.

Functional Expertise

  • Deep understanding of Marketing, Sales, Service, and CX functions and their operating mechanics.
  • Strong command of journey mapping, process design, VOC measurement, and performance governance.
  • Experience designing scalable functional architectures integrated with enterprise platforms.

Technology & Platform Acumen

  • Strong working knowledge of CRM, CDP, Marketing/Service Clouds.
  • Experience contributing to or overseeing Medallia CX programs beneficial.
  • Familiarity with AI/ML use cases across customer functions.
  • Proficiency in the consulting productivity stack (PowerPoint, Excel, Miro, Jira, Confluence).

Qualification

  • B.E./B.Tech/MBA
  • 7 – 10 years of consulting or customer transformation experience.

Additional Details:

  • Work arrangement: Hybrid - Makati or BGC office
Original job Functional Assistant Manager | Hybrid - Makati/BGC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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