Functional Support Engineer

Job Description:

• Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems. 
• Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements. 
• System Configuration: Configure and customize software applications to meet the functional needs of the organization. 
• Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools. 
• Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows. 

Qualifications:

• Atleast 5 years of experience as a Functional Support Engineer or in any related position
• Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
• Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
• Ability to develop good working relationships with team members and customers.
• Ability to problem solve independently.