Fund Administrator Team Lead

Company : Infinit-o

Job Type : Full Time

Pasay City, National Capital Region (Manila)

Number of Applicants

000+

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Job Description - Fund Administrator Team Lead

Fund Administrator Team Lead

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Key Responsibilities:

Lead, coach, and develop a team of 6 LP Data Specialists to uphold gold-standard data quality, thoroughness, and client responsiveness.
Foster a high-trust, high-performing team culture focused on accuracy, accountability, and pride in work—even when tasks are repetitive or manual.
Own performance management end-to-end: hiring, onboarding, coaching, real-time feedback, and performance improvement (as needed).
Allocate resources, manage workloads, and reassign tasks as needed to maintain business continuity and service quality.
Serve as the subject matter expert and process owner for LP data entry, including best practices, documentation, and Standard Operating Procedure creation.
Perform ongoing quality review and root cause analysis of errors; proactively implement corrective and preventative actions.
Identify operational inefficiencies, workflow uncertainties, and pain points—and drive structured improvements through streamlined processes or tooling.
Manage the team’s daily operations including monitoring throughput, turnaround time, and incident rates using clear KPIs.
Partner with Engineering, Product, Fund Admin, and Special Projects to improve internal tooling, introduce automation, and reduce manual entry risks.
Advocate for user needs based on observed business problems, error trends, or CSAT feedback to influence cross-functional priorities.
Scope and lead complex, custom onboarding flows—including interpreting unstructured data and translating into structured, client-ready systems.
Ensure seamless handoffs and transitions during client escalations or account reassignments.
Maintain a zero-tolerance policy for sensitive data errors and implement checks to avoid data disclosure incidents.
Guide your team through escalation scenarios and support de-escalation strategies that drive customer satisfaction and trust.
Drive metrics immaculately—e.g., CSAT above 4.5, onboarding completion time, error rate reduction—and report regularly to senior stakeholders.

Requirements

Job Requirements and Credentials:

3+ years of experience in a data operations, process ownership, client onboarding, or similar role
1–3 years of experience managing people; proven success in performance development and coaching
Deep understanding of LP or investor data workflows and the risks inherent in inaccurate or mishandled data
Highly detail-oriented and quality-driven in environments with repeatable, high-stakes workstreams
Experienced in mapping inefficiencies and implementing sustainable process improvements
Clear communicator with excellent written and verbal English—able to advocate interdepartmentally and train effectively
Proficient in tools like GSuite, Excel, PDF management, and internal operations platforms
Customer-first mindset with a bias for action, ownership, and continuous improvement
Able to multitask and manage competing priorities in a fast-paced and evolving environment
Calm under pressure, adept at managing escalations and supporting team wellbeing
Bonus: Experience with fund administration platforms, subscription document workflows, or onboarding automation

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Fund Administrator Team Lead

Job Description - Fund Administrator Team Lead

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