GDS Consulting_SAP AMS Service Delivery Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

GDS TechOps Senior Manager - Cebu

The Opportunity
We are looking for a Senior Manager to join and lead the EY GDS – SAP Cebu TechOps Team. In leading the Cebu Site TechOps Team, you will be responsible for ensuring the growth and transformation of our Cebu Location to provide global Application Management Support to various clients across all regions. You will play a critical role in leading and managing the delivery of the team ensuring successful execution and delivery of all engagements, driving growth opportunities and maintaining strong client relationships. 

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. 

To qualify for the role, you must have:
• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• At least 15 years working experience, at least 8 years of experience in a leadership role focused on application management 
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Proven track record of successfully managing large scale applications in a complex, multi-platform environment 
• Extensive experience in service delivery management and client management working with various regions in a global setting 
• Depth of experience in setting up, growing, transforming, and delivering application management teams 
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence 
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization 
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions 
• Relevant Service Delivery Certifications (ie. ITIL, PMP, etc) 

Key Responsibilities: 
a) Team Leadership 
• Lead and mentor the entire Application Management team fostering culture of collaboration, innovation and continuous improvement 
• Enable growth and development of the Cebu Location across competencies for TechOps
b) Business Development 
• Identify and pursue new business opportunities contributing to revenue growth and market expansion within GDS and across EY 
• Work with pursuit and EY member firms to create solutions with compelling value propositions for clients in the area of Application Management 
• Develop business case, business KPIs and Benefits Realization plan and measure KPIs 
c) Technology Excellence 
• Stay ahead of new technologies, industry best practices and market trends to hone the skills and capabilities of the competency 
• Drive adoption of new technologies and methodologies 
• Understand current IT environment and industry IT Trends to identify the engagement and client service issues 
d) Client Engagement
• Collaborate with clients to understand their business needs and challenges 
• Foster strong client relationships ensuring client satisfaction and delivery success through management and leadership of large scale engagements and projects with ability to run client status meetings, escalation management discussions and deliver executive level presentations that drive actions and decisions 

What we look for
• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

What working at EY offers:
At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.