General Manager/Operations Manager (Onsite) - #34602

This is an exciting opportunity to become part of a passionate team that brings authentic Italian tradition, family warmth, and culinary excellence to every dining experience.

Company Profile:

Our client brings the heart and soul of Italian tradition to your table. Their recipes have traveled and are crafted with authenticity and love in every bite.

They handcraft each dish using high-quality ingredients and time-honored techniques. From signature pastas to their brick oven pizzas to their prime cut steaks, every plate tells a story of family and culinary passion.

Their warm, rustic dining rooms provide the perfect backdrop for intimate dinners, celebrations, or casual gatherings with friends. Here, you're never just a customer; you’re part of their extended family.

Overall purpose and responsibilities of the role:

The client is looking for a strategic and results-driven General Manager to lead their multi-branch operations and drive organizational growth. This role requires strong leadership, operational expertise, and the ability to build scalable systems while ensuring consistently excellent guest experiences.

Duties and Responsibilities:

Multi-Branch Oversight

• Lead and oversee daily operations across all current and future branches

• Standardize front-of-house procedures to ensure consistency in service, quality, and guest experience

• Provide direct support to Branch Managers in solving operational and staffing challenges

Performance & Strategy

• Monitor KPIs, P&L, and customer feedback to evaluate branch performance

• Use data-driven insights to recommend operational improvements

• Identify and act on industry trends, seasonal shifts, and social factors that may impact sales

Team Leadership

• Supervise, mentor, and evaluate Branch Managers and key FOH staff

• Lead training programs and regular performance reviews

• Foster a strong, values-driven team culture

Guest Experience

• Ensure a consistently high standard of hospitality across all locations

• Handle escalated guest service issues when necessary

• Collaborate with Marketing for promotions, events, and seasonal campaigns

Compliance & Standards

• Ensure full compliance with health, safety, and labor regulations

• Maintain high standards of cleanliness, service efficiency, and operational consistency

• Oversee the integration of new technologies, POS systems, and service tools

Expansion Support

• Play a key role in launching new branches—including SOP creation, logistics, staffing, and training

• Conduct operational readiness assessments prior to branch openings

Job Type: Full-Time Permanent

Schedule: 6 days a week; 1 day off only – free to choose hours

Location: San Juan City

Industry: Restaurant