Global HR Shared Services Associate Analyst

What you’ll do:

Global HR Shared Services Associate Analyst

Location: Eaton’s Corporate business, based in Tanauan, Batangas

The primary focus of this position is to maintain the Human Resource Management System (HRMS) and other systems supported by the Workforce Admin team. As the first point of contact for a geographically dispersed global workforce, this role provides escalation support to HR users.

Your essential responsibilities:

Customer Support in HR Systems (90% of time):

• Provide escalated support to end users.
• Process Tier 2 data corrections and mass data uploads.
• Review and monitor interface error reports.
• Manage a high volume of requests from global users via the case management system.
• Respond to "how-to" questions, special requests, issue research/resolution, and required activities related to HRMS, Payroll, Eaton University, Success Factor, E-star, and Talenthub.
• Coordinate with Centers of Excellence (COEs) and third parties for case resolution.

Process Improvement (5% of time):

• Recommend process and customer service improvements to leadership.

Training (5% of time):

• Train end users on new processes and functionalities.
• Train new system users.

Basic Qualifications (Including Educational Requirements):

• Bachelor's degree.
• 5 years of experience in HRIS, IT, or as an HR generalist or specialist.
• 1 year of experience in data analysis.
• 1 year of experience in process documentation.
• 1 year of experience in systems training and documentation.
• Experience interfacing with HR and IT professionals at all levels, as well as business customers.
• Advanced proficiency in Excel operations.
• Excellent interpersonal relationship-building and teamwork skills, crucial for our global team environment.
• Demonstrated customer service skills.
• Excellent communication skills (oral and written), including clear and comprehensible assistance to customers and team members, and detailed process documentation.
• Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable manner.
• Strong analytical skills for complex problem-solving and analysis of business processes and systems.
• Ability to coordinate and prioritize multiple, often complex tasks to ensure continued effectiveness in meeting the company's recordkeeping, reporting, and compliance needs.
• Proactive in identifying problems and driving continuous improvement, with a focus on data integrity.
• Demonstrated ability to work under pressure and meet deadlines.
• Language proficiency in regions where required to support the customer population.
• Willingness to work night shifts.