Global HRSS Supervisor

What you’ll do:

• Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
• Supports process deployments and project implementations, showcasing expertise on process mapping and process design
• Proactively identifies opportunities to improve processes across in-scope activities
• Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
• Serves as an escalation point for the HRS HRSS and interacts with various levels and departments within the organization for problem resolution as needed
• Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
• Drives and supports the Global HRSS team to meet and exceed service level agreements (SLAs)
• Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely operations status updates
• Promotes process adherence and business compliance and maintains high integrity in protecting Sensitive Personal Information (SPI)
• Participates in the selection and training of new and existing team members
• Manages multiple priorities simultaneously
• Performs other duties as assigned

Qualifications:

• Bachelor’s degree.
• 3 to 5 years of supervisory experience, preferably in HR/BPO Operations.
• Relative experience in Talent Acquisition Services/RPO, preferred.
• Highly skilled in stakeholder management and relationship building
• Strong Project Management Skills 
• Strong Internal and External Customer Focus
• Excellent Oral and Written Communications Skills
• Risk and Issue Management
• Detail-oriented
• Strong analytical and problem solving skills
• Passionate about quality and efficiency
• Able to work well with people across multiple functions and cultures
• Advanced PC skills (Microsoft Excel, Outlook, Word and databases)