Global Infrastructure Engineer - Citrix

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Responsibilities (how we will measure success)

• • Manage Citrix environments, including Citrix Virtual Apps and Desktops.
• • Troubleshoot and resolve complex issues related to Citrix infrastructure.
• • Collaborate with IT teams to ensure seamless integration with existing systems and 
• applications, like Active Directory, Hosting, Network.
• • Collaborate with IT Business applications owners, about change and release of applications.
• • Monitor system performance and implement enhancements to optimize user experience.
• • Develop and maintain documentation for Citrix configurations, processes, and procedures.

Tasks (what does the role do on a day-to-day basis)

• Monitor the system health for Citrix environments OnPrem / Cloud side.
• Monitor performance metrics (CPU, memory, disk usage) of Citrix servers.
• Install, publish and troubleshoot the business application in Citrix infrastructure.
• Address and resolve user-reported issues related to Citrix Virtual Apps and Desktops.
• Collaborate with help desk and support teams to escalate and manage complex cases.
• Assist in queries for new or existing applications, ensuring optimal structure and performance.
• Provide support in application upgrades and releases.
• Assist in the support of disaster recovery procedures.
• Manage user profiles, access permissions, and group policies.
• Configure and optimize applications for performance and reliability.
• Update and maintain documentation related to configurations, processes, and procedures.
• Create reports on system performance, incidents, and user feedback.
• Document troubleshooting steps and resolutions for future reference.
• Collaborate with network and security teams to ensure alignment with best practices.
• Research and evaluate new Citrix features and tools to enhance operations.
• Mentor junior engineers and share knowledge through training sessions.
• Conduct training sessions or create materials to assist users in navigating the Citrix environment.

Key competencies for position and level (see Group Competency model)

In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder 

will be expected to demonstrate the following:

• Be a strong team player.
• Proactive mindset to always look to make improvements.
• Confident communication skills with the ability to speak to business stakeholders / application owners / technical individuals to elicit requirements.
• Willing to continually learn new skills and technologies.
• Work well under pressure.

Education / professional qualifications

• Graduate degree, preferably in IT related disciplines
• First experience in Citrix environment or Citrix certification
• Microsoft Certifications would be preferred

Background experience

• Strong skills with Citrix technology (Citrix Virtual Apps and Desktops)
• Strong verbal and written communication skills.
• Experience of OnPrem Citrix infrastructure installation, configuration.
• Experience of Active Directory, Windows Servers and access permissions.
• Basic network knowledge, ability to understand ACLs, Network flows, Ports requirement.
• Knowledge of Vmware, Azure hosting is nice to have.

Company, product, and market knowledge

• Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential.
• Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.
• Excellent communication skills in both written and oral form, with staff members, customers, 
• Suppliers, and the management team with the ability to make decisions, act and get results.
• Passion, dynamism, and drive
• Personal presence, integrity, and credibility
• Ability to solve problems either independently or by utilising other members of the team where necessary.
• Ability to focus on priority, when business impact required

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.