Global IT Infrastructure Support Analyst

• Guiding, ensuring, or performing IT installations, integration as well as operations, update, customizing and maintenance and change request processes.

• Contributing to design and implementation or planning and executing installation of infrastructure devices and/or applications.

• Ensuring or executing SAP instances, installation updates, release changes, etc.

• Planning, amend/or execute regular system infrastructure tests, with respect to functionality, speed, safety or security.

• Communicating with vendors and service providers, identify operational IT problems and seek for resolution.

• May perform 2nd-level user help desk activities, and trains management and staff in the utilization of IT infrastructure.

A job at this level:

• Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Or:

• Serves with inbound, FAQ-based 1-st level customer service for incidents occurring on a regular base, for an assigned application, type of equipment, production line, etc.

• Utilizes solution patterns (technical procedures, methods and tools, technical instructions) effectively.

• Follows work instructions, maintenance and repair procedures as given to provide reliable service.

• Documents work and results in the systems.