Global Recruiter

Company : Partnerhero

Job Description - Global Recruiter

Role Details:
Location: Metro Manila
Work Set-up: Hybrid

About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI — a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role
We’re looking for a US Recruiter who will support end-to-end recruitment for US-based, HN/EMEA roles across different programs. You will partner with hiring managers, Talent Acquisition leadership, and global stakeholders to deliver a seamless, high-quality candidate experience while ensuring speed and alignment with business goals.

What You’ll Do

Manage the full recruitment cycle: sourcing, screening, interviewing, and closing candidates for US-based, HN/EMEA roles
Collaborate with US and HN/EMEA stakeholders to align hiring priorities and timelines
Source passive candidates through creative channels (LinkedIn, job boards, referrals, etc.)
Conduct behavioral and competency-based interviews
Coordinate candidate assessments and hiring manager interviews
Ensure compliance with recruitment standards and documentation
Maintain accurate candidate records in our ATS (e.g., JazzHR or similar)
Provide a stellar candidate experience with timely communication and follow-through
Analyze hiring metrics to optimize recruitment strategies

What We Expect From You

2+ years of full-cycle recruiting experience, preferably for US-based roles
Strong communication skills in English (verbal and written)
Experience in a BPO, tech, or fast-paced recruiting environment preferred
Familiarity with US hiring practices, time zones, and market expectations
Proficient in using ATS platforms (e.g., JazzHR, Greenhouse) and sourcing tools
Highly organized and able to manage multiple requisitions and priorities
Willing to work on a US-shift schedule
Excellent verbal and written communication skills
A passion for people, culture, and making a measurable impact through HR

What You’ll Get In Return

Hybrid working arrangements
Competitive base salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options (based on country of residence)
Paid Sabbatical Leave
Access to free posture-based fitness workouts from home
Training and development opportunities from PartnerHero and external partners
1-on-1 coaching, mentorship, and cross-functional learning opportunities

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others – Cooperate, empathize, and seek opportunities to put each other first
Embrace growth – Take calculated risks, develop your skills, and stay open to change
Manifest trust – Earn and extend trust by delivering on commitments
Take ownership – Do the right thing, even when no one is watching
Be humble – Seek guidance, receive feedback, ask questions, and listen actively

Equal Opportunity Commitment
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging, and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristics in the candidate’s location.
If you require assistance or accommodations during the application or interview process, please contact [email protected].

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