Global Sourcing Manager

Role Details

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

We’re looking for a strategic and results-driven Global Sourcing Manager to lead our sourcing function and build high-quality candidate pipelines across global markets. This role plays a key role in enabling hiring success across geographies by driving sourcing strategies, improving outreach efficiency, and leading a team of sourcing professionals. You will serve as the engine behind our talent acquisition efforts—proactively identifying talent, optimizing sourcing tools and channels, and ensuring a seamless coordination between sourcing and recruitment.

What You’ll Do:

• Lead and manage the global sourcing team across various time zones and geographies

• Develop, execute, and refine sourcing strategies aligned with evolving business and hiring needs

• Drive global market mapping, talent intelligence, and proactive pipeline building for critical and hard-to-fill roles

• Oversee the day-to-day sourcing operations—including candidate outreach, pipeline reporting, and process SLAs

• Collaborate closely with recruiters, hiring managers, and employer branding teams to ensure alignment in sourcing priorities

• Own and optimize the use of sourcing tools (LinkedIn Recruiter, job boards, boolean search, automation tools, CRM/ATS, etc.)

• Establish performance metrics and reporting dashboards to monitor sourcing activity, outreach response rates, and conversion metrics

• Build and nurture talent communities and talent pools for current and future hiring needs

• Promote a high standard of candidate experience, even at the passive or pipelining stage

• Champion diversity sourcing efforts and strategies across all hiring initiatives

• Train and mentor sourcing specialists to improve skills and expand capabilities

What We Expect From You:

• Bachelor’s degree in Human Resources, Business, or related field

• 5+ years of experience in talent sourcing, with at least 2 years in a leadership capacity

• Proven success in high-volume and specialized talent sourcing across global markets (e.g., APAC, LATAM, North America)

• Strong background in modern sourcing techniques, including passive candidate engagement and advanced search strategies

• Familiarity with sourcing tools such as LinkedIn Recruiter, SeekOut, AmazingHiring, Phantombuster, etc.

• Hands-on experience with ATS and recruitment CRM platforms (e.g., JazzHR, Greenhouse, Lever, Workday)

• Analytical mindset with the ability to interpret data, identify trends, and recommend improvements

• Excellent communication and collaboration skills; comfortable working across cultures and seniority levels

• A builder mindset—excited to improve systems, processes, and team capabilities from the ground up

What You’ll Get In Return:

• Hybrid working arrangements

• Competitive Base Salary

• Generous paid vacation

• Attractive benefits package including medical, dental, and vision options (applicable by country of residence)

• Access to free posture-based fitness workouts from home

• Paid Sabbatical Leave

• Training opportunities through PartnerHero and external partners

• 1-on-1 coaching, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].