Global WFM Manager

Requirements:

• Oversees and has full responsibility over all operational support aspects of the contact center.
• Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
• May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. 
• May be responsible for multiple contact centers.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. 
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Work Setup: Onsite (Eastwood)