Global Workforce Screening Associate

Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening.  Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm’s assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.

As a Business Analysis & Reporting Specialist in the Global Workforce Screening team, you are required to have a combination of analytical skills, adaptability, and decision-making abilities.

Job responsibilities:

• Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria.  


• Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines.  


• Maintain working knowledge of automated processes supporting workflow.  


• Serve as subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management.  


• Provide vendor oversight & work independently to understand what requires escalation.  


• Provide operational use cases for technology improvement and draft requirements.  


• Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance.  


• Apply in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems, and share ideas for improvement.  


• Exercise sound judgment; act with integrity; protect our company, clients, and customers.

Required qualifications, capabilities and skills:

• 
  
  
  4 years work experience in banking or financial services industry
  


• 
  
  
  Ability to evaluate options and make informed choices based on overarching principles or guidelines
  


• 
  
  
  Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx
  


• 
  
  
  Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing  vendor oversight & when to escalate
  


• 
  
  
  Ability to manage case load within Service Level Agreement and identify potential escalations
  


• 
  
  
  Possess skills to manage and resolve data related issues
  


• 
  
  
  Outstanding written/verbal communication skills
  


• 
  
  
  Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision
  


• 
  
  
  Quickly learn and understand US regulations, criminal justice system and credit reports
  

Preferred required qualifications, capabilities and skills:

• 
  
  
  Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process
  


• 
  
  
  Time management and organizational skills and ability to work under pressure
  


• 
  
  
  Must be able to maintain a high degree of confidentiality