GS Hosted Service Delivery Team Leader

JOB DESCRIPTION Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

To supervise a team that performs tasks for ISC customers in an accurate and timely manner. To ensure that the team meets service expectations in accordance with agreed requirements, SLAs and KPIs.

Your Responsibilities

Serves as the first point of contact for escalations

Trains new hires and ad-hoc topics where needed

Understands new tasks that are migrated and ensures instructions are understood by the team

Performs daily quality checks to ensure high level of work quality and productivity

Conducts timely coaching/feedback to staff for performance improvements and regular performance reviews

Review / analyze individual team performance and reports any issues/feedback to the manager

Conduct regular review of team's utilization (manpower resources)

Manage team attendance and seeks ways for continuous improvements

Your Skills and Experiences

Professional education or degree in Logistics/Business or related

Has at least 2 yrs leadership experience

Preferably with experience in Sea/Air/Finance

MS Excel (advanced) and other MS Office products (intermediate); Technical skills (VBA, macros, others)

Solid knowledge of international geography

Previous experience in trading or logistics field is an advantage

Strong leadership and people management skills, analytical and process-driven mind-set

Has good English communication skills

Good Reasons to Join

We offer opportunities where you can grow your expertise, shape processes, and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.