Guest Check -in and Check -out

• Welcome guests upon arrival and ensure a smooth and efficient check -in process.
  
• Provide guests with information on hotel facilities, services, and amenities.
  
• Assist guests during check -out by verifying charges, settling bills, and processing payments accurately.
  
• Deliver personalized check -in and check -out experiences for VIP guests in both Bay and Sky Towers by coordinating with relevant departments to ensure seamless service.
  

VIP Guest Arrivals and Welcome Amenities

• Ensure VIP guests receive personalized amenities and exceptional service throughout their stay.
  
• Monitor the preparation and timely delivery of customized welcome amenities.
  
• Personally, welcome arriving VIP guests and bid them farewell upon departure.
  
• Maintain accurate records of VIP guest preferences and ensure these are accommodated whenever possible.
  
• Conduct regular follow -ups with VIP guests during their stay to assess satisfaction and promptly address any concerns or special requests.
  

Reservation Management

• Manage reservations, including:
  
  • New bookings for walk -in guests
    
  • Modifications to existing reservations
    
  • Reservation cancellations
    
• Coordinate with the Reservations Team and Casino Services to ensure reservation accuracy.
  
• Update guest information and reservation details as necessary.
  

Guest Assistance

• Respond promptly and professionally to guest inquiries.
  
• Provide information about hotel facilities, dining options, local attractions, and available services.
  
• Resolve guest concerns and complaints efficiently while maintaining a high level of customer service.
  
• Conduct regular property tours and inspections to ensure hotel standards are maintained.
  

Sky Tower Front Office Operations

• Maintain a clean, organized, and professional Front Office workspace.
  
• Ensure office supplies are adequately stocked and equipment is functioning properly.
  
• Manage incoming phone calls by providing assistance, directing calls, or taking detailed messages when necessary.
  

Cash Handling

• Process cash, credit card, and other payment transactions accurately and securely.
  
• Balance and reconcile the cash float at the end of each shift.
  
• Investigate and report any discrepancies in accordance with company procedures.
  

Safety and Security

• Adhere to hotel safety, security, and emergency procedures.
  
• Remain vigilant and report any suspicious activities, incidents, or security concerns to management immediately.
  

Team Collaboration

• Work closely with Housekeeping, Maintenance, Reservations, Casino Services, and other departments to ensure guest needs are met promptly.
  
• Communicate effectively with team members to support smooth daily operations and enhance guest satisfaction.
  

Compliance with Forbes Standards

• Consistently execute service standards in line with Forbes Five -Star requirements.
  
• Maintain the highest levels of professionalism, service quality, and operational excellence in accordance with Forbes guidelines.
  

Administrative Responsibilities

• Complete required administrative tasks, including:
  
  • Updating guest records
    
  • Filing documents
    
  • Preparing reports
    
  • Maintaining accurate departmental records
    

Qualifications

• Previous experience in the hospitality or customer service industry is preferred.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational skills and attention to detail.
  
• Proficiency in hotel management systems and computer applications.
  
• Ability to work effectively in a fast -paced environment while managing multiple priorities.
  
• Positive attitude with a strong commitment to delivering exceptional guest experiences.
  
• Flexible to work rotating shifts, including evenings, weekends, and holidays.