Guest Services Associate

Company : Ihg, L.c.

Job Type : Full Time

Philippines

Job Description - Guest Services Associate

Description

Welcoming guests as they arrive and checking them into their rooms

Answering phone calls and responding to guest inquiries

Handling guest complaints and resolving issues in a timely and professional manner

Processing payments and maintaining accurate guest records

Assisting guests with luggage and other requests

Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly

Maintaining a clean and organized front desk area

Providing information about hotel amenities, local attractions, and restaurants

Upselling hotel services and amenities to guests

Ensuring guest satisfaction throughout their stay

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Guest Services Associate

Job Description - Guest Services Associate

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