HDSI: Concierge at Relianceunited in Williams Center, Williams St. cor. Mayflower St., Greenfield District, Mandaluyong City Metro Manila, Mandaluyong, Philippines

Job Description - HDSI: Concierge

To serve as the first point of contact for patients and visitors, ensuring a welcoming, organized, and efficient front desk experience. The receptionist is responsible for managing patient registration, appointment scheduling, and inquiries while supporting smooth clinic operations with professionalism and compassion.

Duties and Responsibilities

Greet patients and visitors warmly upon arrival at the clinic
Manage patient registration, Patient MD appointments, update MD directory, verify information, and ensure accuracy in records
Answer phone calls, respond to inquiries, and relay messages professionally
Schedule, confirm, and manage appointments and follow-ups, Patient appointments, MD directory monitoring.
Coordinate with medical staff for patient flow and queue management
Assist in processing HMO/insurance forms and direct patients to appropriate personnel
Maintain cleanliness and orderliness of the front desk and waiting area
Ensure proper filing and safekeeping of patient information and clinic documents
Support administrative tasks and collaborate with other departments as needed
Uphold data privacy, confidentiality, and excellent customer service at all times

Background and Qualifications

Graduate of any 4-year course (preferably related to healthcare, business, or customer service)
With or without experience (experience in a healthcare or clinic setup is an advantage)
Strong interpersonal and communication skills, both in English and Filipino
Professional appearance, courteous, and patient-oriented
Basic computer literacy (MS Office, data entry, appointment systems)
Organized, attentive to detail, and able to multitask efficiently
Able to remain calm under pressure and handle irate patients professionally
Willing to be assigned to clinic branches and work on shifts, weekends, or holidays if required

Original job HDSI: Concierge posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

HDSI: Concierge

Job Description - HDSI: Concierge

Similar Concierge Jobs in the Philippines

Mobile Apps