HDSI: Service Engineer

Responsibilities:

Performs pre and after sales services:

• Demonstrates sleep products including positive airway pressure devices (CPAP), CPAP masks and peripherals to patients

• Assist patients in basic troubleshooting of sleep devices and products

• Performs CPAP calibration, setting, repairs, testing of parts, accessories

• Recommends and endorse replacement, charges, or warranty claims

Sets up polysomnography systems:

• Installs, configures, tests and evaluates polysomnography systems (sleep diagnostic equipment), computer hardware, software and networks

• Troubleshoots remotely or on-site polysomnography systems

• Provides support, including procedural documentation and relevant reports to the team and partner hospitals/ clinics

• Initiates in the development and rollout of new applications or upgrades to team or partner hospitals/clinics

• Conducts audit on sleep study performance, equipment and SOPs

Performs product quality control:

• Tests run and checks package inclusion of PAP devices and oxygen concentrators

• Rejects items failing to meet quality standards, facilitating defective product return and replacement

• Prepares documentation of the inspection process including reports, warranty coverage and performance records

• Recommends improvement measures to ensure quality control standards are met

• Ensures data integrity (e.g., reliability, accuracy and readability), patient data confidentiality and data security against fraud and information hacking

Qualifications: 

• Candidates should have two years experience in computer-related software and hardware or machine repair services

• At least a college graduate in engineering, IT or any computer related course

• Technically competent

• Flexible and able to multi-task; organized and systematic

• Good communication skills and documentation efficiency