Head of Global Continuity (Night Shift)

Role Overview

We are hiring a Head of SaaS Operations to lead real-time production operations in a high-availability environment. This is a hands-on engineering operations role, not a product or customer service position.

You will act as the Incident Commander, owning P0/P1 incidents end-to-end—from detection to resolution and post-mortem.

Key Responsibilities

• Lead night shift SaaS operations and ensure system uptime
  




• Act as Incident Commander for critical (P0/P1) incidents
  




• Monitor dashboards, logs, and alerts to identify issues
  




• Diagnose application/system failures and drive resolution
  




• Prepare post-mortems and shift handover reports
  




• Manage Application Support and Data Annotation teams