Head of NEO Support & Repair CU SGPH

Build and maintain capabilities needed for the CU / Region, as required to meet and exceed customer expectations. Implement strategies, processes and directives as well as proactively drive transformations & improvements in S&R processes. Responsible for implementation of delivery strategies and usage of global process, methods, and tools, including Tactical Planning and Organizational Management. Responsible for the delivery of Customer Support services (cost, quality, time) Ensure alignments across CUs and customers for ensuring quality & implementing best practices. Evaluate current supported products and assist in identifying any competence gaps and/or training needs. Degree in Engineering / ICT; business education preferred. Strong technical knowledge of all domains viz. RAN, Microwave, CS & PS Core, Cloud, IN, Telecom security & OSS with an overarching understanding of complete network architecture. Deep experience from service delivery and services pre-sales Vast experience from forecasting and dimensioning of delivery capacity based on business needs as well as implementation of delivery processes. Ability to lead a complex / matrix organization delivering Telco Customer Support Strong Leadership, financial, interpersonal & collaborative skills to drive Customer Support across all areas of the portfolio. Ability to effectively translate customer engagement needs into requirements on delivery and Customer Support. Clear understanding of capabilities needed for the Region as well as ability to attract, develop and retain Customer Support resources. Very strong track record in people leadership and coaching. Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies. People leadership, senior capability in managing and driving change in a large, complex organization. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: Singapore / Philippines Job details: Service Delivery Line Manager