Head of Operations - South East Asia

The Head of Operations is primarily responsible for leading and directing the project delivery and field services efforts within the nominated geographical region. And to act as a point of escalation for the operate function for pervasive customer issues which occur within the region. To liaise with the Regional Operations Director and PMO office to ensure compliant tracking and reporting of projects and cost controls.

Key Responsibilities:

• Responsible for overall delivery of project installations and field support activities within the region.
• Manage the performance of regional field service engineering team to ensure customer commitments are met within a timely and cost effective manner.
• Manage and balance workload and skill-set to ensure a high degree of utilization.
• To work directly with the VP, Operations to ensure processes are adhered to and there is a drive for continuous improvement.
• Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory and Plan effective strategies for the financial well-being of the company.
• Improve processes and policies in support of organizational goals. Formulate and implement departmental, and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Operate a “lesson learned” program to ensure costly and/or timely mistakes are not repeated.
• Contributes to the root cause of pervasive issues and establishes fix plans to ensure there is no re-occurrence.
• Plan the use of all human resources available. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and hardware. Provide technical support where necessary.
• To act as the customer advocate within the region, ensuring the customer voice and requirement are know within the business.
• Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.
• Strategic input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Head of Operations?

How many years of project management experience do you have?

Intertouch Philippines, Inc.

Computer Software & Networking

interTouch is a premier integrated technology solutions provider to the global hospitality industry. We are one of the world’s largest hotel service providers delivering reliable and secure wired and wireless broadband connectivity services, multi-media services, interactive television, and managed network solutions. Our total technology solution, network monitoring, and comprehensive customer support enable hotels to offer a superior guest experience.

interTouch has been serving the hospitality industry since 1998, managing more than seven million broadband connections each year in guest rooms, meeting rooms and business centers worldwide.

Today, our solutions seamlessly support data, voice, video and mobility within the hotel. Our managed network solution ensures that a hotel's investment in technology is future-proofed to continuously support the increasingly complex requirements of the modern guest. We continue to pursue a broader and more enhanced range of technology solutions that are tailored to the changing needs of today’s hotel guests.

interTouch is a premier integrated technology solutions provider to the global hospitality industry. We are one of the world’s largest hotel service providers delivering reliable and secure wired and wireless broadband connectivity services, multi-media services, interactive television, and managed network solutions. Our total technology solution, network monitoring, and comprehensive customer support enable hotels to offer a superior guest experience.

interTouch has been serving the hospitality industry since 1998, managing more than seven million broadband connections each year in guest rooms, meeting rooms and business centers worldwide.

Today, our solutions seamlessly support data, voice, video and mobility within the hotel. Our managed network solution ensures that a hotel's investment in technology is future-proofed to continuously support the increasingly complex requirements of the modern guest. We continue to pursue a broader and more enhanced range of technology solutions that are tailored to the changing needs of today’s hotel guests.

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