Head of Product and Service Delivery

Company : Octal Philippines Inc.

Job Type : Full Time

Makati City, Metro Manila

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Head of Product and Service Delivery

Manage end-to-end service delivery processes, including service activation, change, and termination.
Ensure all delivery activities meet SLAs, customer requirements, and internal standards.
Improve service provisioning performance and reduce delivery delays.
Act as the main delivery point of contact between Sales, Engineering, and Operations.
Resolve delivery issues and handle escalations for critical enterprise customers.
Maintain delivery SOPs, KPIs, and basic operational dashboards.
Ensure provisioning aligns with service assurance processes (monitoring, incident, and change management).
Support root cause analysis and drive improvements for delivery-related issues.
Ensure compliance with governance, audit, and regulatory requirements.
Lead, coach, and develop the IT Delivery team

Bachelor’s degree in IT, Engineering, Telecommunications, or related fields.

Minimum 5 years of experience in IT or service delivery, with leadership experience preferred.
Experience managing enterprise service provisioning and inventory.
Familiar with SaaS Product (E-Money, Loyalty, E-Commerce).
Understand financial regulation di PH.
Understand proper ITSM procedure to be able to advise process improvement.
Strong coordination, communication, and problem-solving skills.
Able to manage multiple priorities in a fast-paced environment

Original job Head of Product and Service Delivery posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Head of Product and Service Delivery Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Head of Product and Service Delivery Jobs in the Philippines

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Head of Product and Service Delivery

Job Description - Head of Product and Service Delivery

Similar Head of Product and Service Delivery Jobs in the Philippines

Mobile Apps