Head of Product and Service Delivery

Company : Octal Philippines Inc.

Job Type : Full Time

Makati City, Metro Manila

Job Description - Head of Product and Service Delivery

Manage end-to-end service delivery processes, including service activation, change, and termination.
Ensure all delivery activities meet SLAs, customer requirements, and internal standards.
Improve service provisioning performance and reduce delivery delays.
Act as the main delivery point of contact between Sales, Engineering, and Operations.
Resolve delivery issues and handle escalations for critical enterprise customers.
Maintain delivery SOPs, KPIs, and basic operational dashboards.
Ensure provisioning aligns with service assurance processes (monitoring, incident, and change management).
Support root cause analysis and drive improvements for delivery-related issues.
Ensure compliance with governance, audit, and regulatory requirements.
Lead, coach, and develop the IT Delivery team

Bachelor’s degree in IT, Engineering, Telecommunications, or related fields.

Minimum 5 years of experience in IT or service delivery, with leadership experience preferred.
Experience managing enterprise service provisioning and inventory.
Familiar with SaaS Product (E-Money, Loyalty, E-Commerce).
Understand financial regulation di PH.
Understand proper ITSM procedure to be able to advise process improvement.
Strong coordination, communication, and problem-solving skills.
Able to manage multiple priorities in a fast-paced environment

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Head of Product and Service Delivery

Job Description - Head of Product and Service Delivery

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