Healthcare Associate - Iloilo

• Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
• Fresh Grad / Entry Level specializing in Customer Service or equivalent.

Responsibilities

Position Summary

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. 
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
• Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS Healthcare policies and procedures and maintain a positive attitude in support of HGS Healthcare Commitment to Excellence.
• Performs other duties as assigned.

Education & Experience

• Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Ability to comprehend, capture and interpret basic customer information
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette
• Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.

Additional Info

• Salary between PHP 14,000.00 and PHP 18,000.00