Healthcare Collections Specialist

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
• Perform collection calls to patients/residents to resolve outstanding balances and secure payments
• Ensure accurate and timely documentation of all collection activities and account updates in the system
• Communicate professionally and empathetically with patients, clients, and billers
• Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
• Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
• Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
• Participate in training sessions, team meetings, and performance reviews as scheduled
• Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned

• At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting
• Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs
• Strong communication and negotiation skills with an empathetic but assertive approach
• Ability to work in a fast-paced, metric-driven environment with minimal supervision
• Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.)
• Amenable to night shift and flexible working hours based on client requirements

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives