Healthcare Referral & Authorization (Onsite)

About the Role:



Snapscale is looking for a reliable, detail-oriented, and healthcare-trained Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice with referral coordination, prior authorizations, insurance-related administrative tasks, and patient follow-ups.

This role is ideal for someone who takes ownership of their work from start to finish. The successful candidate will be responsible not only for starting referrals and prior authorization requests, but also for tracking each item through completion, proactively following up on delays, and ensuring that no task is left unresolved.

The practice is looking for a dependable team member who can help reduce administrative workload, eliminate backlogs, prevent patient delays, and allow the in-office clinical and administrative team to focus on patient care.

Responsibilities may include:



• Manage patient referrals from initial assignment through completion
• Process and coordinate prior authorization requests
• Follow up with insurance companies, referral partners, and other healthcare organizations as needed
• Track open referrals and prior authorizations to ensure timely completion
• Communicate referral and authorization status to the appropriate internal team members
• Assist with insurance verification and pre-authorization processes
• Communicate with patients regarding referral and authorization status when appropriate
• Update patient records and administrative information in the EMR
• Maintain organized tracking of open and completed items
• Follow established practice workflows and procedures
• Maintain confidentiality when handling patient information and protected health information (PHI)
• Provide additional healthcare administrative support as assigned

Perks:



• Health Maintenance Organization (HMO)*
• Government-mandated benefits*
• 13th month pay*
• Other employee incentives*
• Opportunities for career growth and development
• Fun and supportive working environment

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Referral Coordinator, Prior Authorization Specialist, Medical Administrative Assistant, or similar healthcare role
• Hands-on experience managing referrals and/or prior authorizations is strongly preferred
• Familiarity with insurance verification, referrals, prior authorizations, and healthcare administrative workflows
• Exceptional attention to detail and follow-through
• Highly organized and capable of maintaining accurate task and referral records
• Proactive in identifying delays, missing information, and unresolved requests
• Strong written and verbal English communication skills
• Comfortable communicating with patients, insurance companies, healthcare providers, and specialist offices
• Experience working with EMR/EHR systems is preferred
• Willing to learn and work with Akute EMR and other client-specific systems
• Comfortable using Microsoft Teams, Office 365, and other computer-based applications
• Able to work independently while maintaining consistent productivity and accountability
• Reliable and committed to completing assigned work without constant supervision
• Must be willing to work onsite in Davao