Healthcare Representative

Job Description

Location: ETON Centris, Quezon City
Work Setup: Onsite | Night Shift Schedule

Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as Healthcare Insurance Agents. You will assist customers with their healthcare benefits, insurance inquiries, and claims-related concerns.

No prior BPO experience? No problem! We welcome fresh graduates and candidates eager to start their careers in the healthcare BPO industry.

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Key Responsibilities:

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  • Handle inbound calls related to healthcare insurance inquiries
  
  
  • Assist customers with benefits, eligibility, and claims status
  
  
  • Provide accurate information and resolution to customer concerns
  
  
  • Maintain professionalism and empathy when handling customer interactions
  
  
  • Document customer interactions in the system
  
  
  
  

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Qualifications:

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    • 4 years college graduate (no experience required) / completed at least 2 years in college (must have copy of grades or TOR) + 6 months BPO experience preferably in a healthcare campaign.
    
    
    • Strong English communication skills
    
    
    • Basic computer navigation skills
    
    
    • Customer service-oriented and detail-oriented
    
    
    • Willing to work on night shift or shifting schedules (including weekends and holidays)
    
    
    • Can work onsite daily
    
    
    
    
  
  
  
  

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Deliver