Healthcare Representative

Production Agent

Roles and Responsibilities

•  Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly


•  Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone


•  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


•  Maintain broad knowledge of client products and/or services


• Offer additional products and/or services as needed


• Prepare complete and accurate work including appropriately notating accounts as required


•  Track, document and retrieve information in call tracking database


• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)


• Participate in activities designed to improve customer satisfaction and business performance

͏Mandatory Skills

• Worked in service Industry Experience of 6 months and above desirable


• Experience in call center will be an advantage


• Healthcare experience will be an added advantage


• Account Preference Knowledge of basic computer operations


• Willingness to rotate shifts, as needed


• Courteous with strong customer service orientation


• Dependable with attention to detail


• Good listening and speaking skills


• Willingness to learn Good sales skills 

͏Qualifications

• at least 2 years in College - at least with 6 mos CCE


• Graduate Degree - accepting no CCE so long as good communication skills

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Deliver