Healthcare Virtual Assistant | Mandarin Bilingual (Onsite)

Overview:

Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work onsite to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English, attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities:

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist patients with inquiries in Mandarin and English
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Process prescription refills in accordance with clinic policies
• Manage electronic medical records (EMR) accurately
• Audit laboratory results and follow up on missing or pending results
• Monitor and oversee the clinic’s virtual kiosks

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

• Proficient in both written and spoken Mandarin and English
• BPO experience in a healthcare account is a must
• Experience working virtually for a Private Clinic/Hospital in the US is preferred
• Comfortable working with US-based clinics and physicians
• Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must
• Soft skills such as empathy are essential as you may be talking to people who have medical issues
• Organized and detail-oriented
• Must be willing to work onsite