[HELLOCONNECT] Product Operations Shared Services Center Leader

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will play a crucial part in the journey of Product Ops Service streams setup and operations in Manila. The primary responsibilities include driving the setup and strategy of Product Ops service packets in Manila, leading a high-performing team, ensuring operational scalability and excellence, and establishing mechanisms for outstanding service quality and customer experience, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead the Product Operations Shared Services Setup and Strategy: Drive the end-to-end setup and operationalization of Product Ops service packets in HelloConnect, ensuring alignment with the Global Product team's strategy and business needs.


• People Management and Team Leadership: Recruit, train, mentor, and manage a large (50+ FTEs), high-performing team of Product Operations professionals, fostering a culture of continuous improvement, high quality, and customer-centric service delivery. Ensure team organization is in line with the business strategy and long-term vision, and initiate organizational changes when needed. 


• Ensure Scalability and Operational Excellence: Design and implement highly scalable, standardized, and efficient operational processes and service delivery models capable of supporting HelloFresh's current and future global expansion and evolving business requirements.


• Service Quality and Customer Experience: Establish robust mechanisms for monitoring service performance, ensuring the delivery of outstanding quality service and an amazing customer experience across all supported geographies and functions.

What you’ll bring

• 5+ years of experience in Product Operations, Shared Services, Business Operations, or a related field within a multinational or global company.


• Proven experience in setting up, scaling, and managing global/regional shared services or operational centers.


• Demonstrated success in leading large, complex operational teams (50+ FTEs preferred). Experience in leading hybrid or fully remote teams is a plus.


• Experience in process design, standardization, and optimization (e.g., Lean, Six Sigma, Continuous Improvement methodologies).


• Extensive experience in start-up, growing, and fast-paced technology organizations is highly desirable.


• Fluent English is a must.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication


• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind


• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform


• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures


• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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