Help Desk Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: Help Desk Manager

Location: Cebu, Philippines

Position Summary & Key Areas of Responsibility:

• Responsible for end results, providing operational/customer service.

• Providing leadership and direction to large technical teams and may regularly manage through other supervisors.

• Coaches Supervisors to meet service level agreement objectives.

• Plans, delivers and optimizes the delivery of call/incident management services.

• Recruits, trains and develops multiple teams.

• Partners with sales and/or country management team to present capabilities.

• Contributes to bids and competitor assessment initiatives.

• Maintains and ensure relationships with key customers.

• Adapts global processes to meet local requirements.

• Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.

• Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance.

• Conduct management, team meetings and activities.

• Provide guidance and support in special projects to continuously improve processes, tools, systems and organization.

• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.

• Support and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements.

• Responsible for ensuring the team completion in all mandatory/recommended training courses.

Basic Qualifications:

• Excellent communications, soft and relationship building skills.

• Strong organizational and leadership skills.

• Strong commitment to the corporate processes and goals.

• Proficient in MS Office (Word, Excel, Outlook and Power Point).

• Excellent verbal and written communication skills.

• Problem solving and analytical skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”