Home Care Scheduler (Caregiver Support & Operations Coordinator)

• Type: Remote
• Job Status: Pooling for both Part-time and Full-time requisitions
• Work Schedule: EST/PST

NOTE: this job is for Philippine-based candidates ONLY

Company Summary:

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike. 

Job Summary:

Our client is looking for a part-time Virtual Assistant to support daily caregiver operations and shift coverage for a home care agency. This role focuses on day-to-day monitoring, documentation follow-ups, and fill-in coordination to help ensure all scheduled shifts are covered and properly documented.

Key Responsibilities:

• Monitor caregiver clock-in and clock-out activity and report discrepancies
• Confirm next-day caregiver shifts with scheduled caregivers
• Assist with fill-in scheduling when caregivers call out, using an approved backup list
• Reach out to caregivers to request missing ADL notes or documentation
  Escalate urgent coverage or attendance issues to the scheduling team
  
  

• Experience in home care, healthcare, or staffing support preferred

• Strong follow-up and attention to detail
• Clear written communication with caregivers
• Comfortable handling timekeeping and documentation checks
• Ability to work independently within defined processes

Nice to Have

• Familiarity with EVV or caregiver time-tracking systems
• Prior on-call or shift support experience

Success in This Role Looks Like

• Shifts are confirmed ahead of time
  Fill-in coverage is secured quickly
• Clock-in issues and missing ADL notes are reduced

• Competitive Base Pay: $6.50/hr + pay raise. We offer the highest base pay in the home care industry! 

• Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.
• Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.
• Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.