Home Health Care Team Lead

Pointwest is hiring a dynamic and experienced Team Lead for a Home Health Care initiative under our Healthcare Business Unit. This role is responsible for daily team operations, performance management, client communication, and staff development—ensuring service excellence and continuous improvement in line with Pointwest’s core values of Leadership, Excellence, and Innovation.

Key Responsibilities

Lead daily operations and monitor performance to ensure adherence to SLAs and quality standards

Serve as the main client contact and manage escalations professionally and promptly

Distribute workload efficiently and track productivity, quality, and turnaround time

Coach and develop team members to reach performance goals and foster career growth

Drive continuous improvement initiatives to enhance processes and service delivery

Promote a culture of agility, collaboration, innovation, accountability, and customer centricity

Performance Metrics

SLA and quality compliance

Client satisfaction and retention

Team productivity and efficiency

Coaching impact and employee engagement

Process improvement implementation

Qualifications

Bachelor’s degree in Nursing, Healthcare, Business, or related field

Minimum 3 years of leadership experience in healthcare BPO or RCM operations

Strong knowledge of Home Health RCM and OASIS documentation

Excellent communication, problem-solving, and stakeholder management skills

Proven experience in team coaching and performance tracking

Proficiency in Google Workspace, Microsoft Office, and relevant billing systems

Be part of a company that values people and purpose. Grow with Pointwest. Apply now and help us deliver excellence in healthcare solutions.

Emergency Room (ER) Medical Biller (Arthur Lawrence Project)

Pointwest is looking for a detail-oriented and results-driven ER Medical Biller to join our Healthcare Business Unit. In this role, you will be responsible for preparing and submitting medical claims for emergency room services while ensuring billing accuracy, timeliness, and compliance.

Key Responsibilities & Performance Metrics

Claims Accuracy & Patient Communication

Accurately update patient records and verify insurance details

Review documentation for payer compliance

Communicate billing information with professionalism
Target: 98% accuracy in claims | <24-hr response time to inquiries

Revenue Cycle Management

Submit claims to Medicare, Medicaid, and insurers

Follow up on denials and rejections

Provide account reconciliation and financial reporting
Target: 95% first-pass acceptance rate | <10% AR aging >90 days

Process Improvement

Recommend and participate in workflow enhancements

Handle special projects and tool optimization
Target: Participate in at least 1 improvement initiative per quarter

Learning & Mentorship

Join training, stay updated on billing trends

Mentor new team members and contribute to documentation
Target: Timely completion of certifications | Active coaching participation

Qualifications

Bachelor’s degree in Health, Finance, or Business

CPB/CPC certification preferred

1–2 years of ER or urgent care billing experience

Knowledge of CPT, ICD-10, HCPCS; EMR and billing platforms

Strong communication, analytical, and organizational skills

Be part of a team that values accuracy, empathy, innovation, and growth. If you thrive in a fast-paced healthcare environment and take pride in meticulous billing work, we’d love to meet you!