Hostess

• Offer consistently professional, friendly, warm and engaging service.
  
• Welcoming customers and helping them in taking orders while courteously addressing their inquiries
  
• Handle the reservation book and answer the telephone in an professional manner.
  
• Ensure Forbes 5 star service is adhering at all times.
  
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
  
• Assist guest promptly with their inquiries. and reassure the guests' satisfaction upon their departure.
  
• Provides hands-on support to co-workers on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
  
• Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening.Responsible for providing feedback to the Restaurant Manager / Asst. Restaurant Manager with regards to any guest’s complaints.
  

Requirements

• Proficiency in spoken and written English is required.
  
• Able to effectively communicate with all levels of co-workers and Management.
  
• Enthusiastic, courteous & helpful to co-workers & customers
  
• Good understanding of the hotel business
  
• Recognizing differences
  
• Adaptability & integrity
  
• Speak and understand Cantonese and Mandarin is an advantage
  
• Graduate of HRM / Tourism related course