Housekeeping Lead

The Housekeeping Lead is in charge of ensuring a conducive environment of care for patients and a work environment for co-workers by actively ensuring the hospital equipment, gears, general environment, and linens are in a conducive state at all times. He/She must understand all the procedures of hospital cleaning and the use of all basic cleaning equipment. He/She is responsible for coordinating the Housekeeping and Line & Laundry Attendant, sending them to rooms and areas where they are needed the most, and inspecting all areas to ensure they follow all sanitation standards. If the team is not meeting the hospital’s standards, it is the Housekeeping Manager’s responsibility to re-train the staff and have them re-clean the area until it is satisfactory.

ESSENTIAL DUTIES:

1. Carry out morning and mid-day rounds on a daily basis to ensure the hospital is always in a conducive environment. Carry out afternoon rounds before leaving work to ensure the assigned duties have been carried out and come up with an action plan on areas of concern.
2. Maintain proper and timely linen and scrub suits flow to the Wards, OPD, Operating Rooms (Theatre), and all other designated areas as per schedule after morning rounds.
3. Designs, monitors and supervises Housekeeping and Linen & Laundry schedule/roster.
4. Ensures proper storage, issuance, use/upkeep and management of all housekeeping materials, supplies, apparatus, and equipment.
5. Ensure proper inventory management of allocated cleaning materials, equipment, and apparatus, forecasting of re-supplies, and timely purchase requests. 
6. Ensure timely and proper stocking of supplies related to housekeeping (sundries, toiletries, cleaning agents, air fresheners) to the offices, washrooms, wards, and operating theatres.
7. Ensure collection, receipt, sorting (according to fiber, color, and soiled conditions), decontamination, stain removal, washing, drying, ironing, folding, storage, and delivery/supply to designated areas. Must ensure that the Laundry Service Provider is providing proper and professional laundry services. 
8. Maintain in collaboration with the Nursing Director/Infection Control Nurse, cleaning reports that can be used by management to evaluate continuous improvement processes for the department.
9. When required, gather and provide information and reports on a daily, monthly and annual basis, including schedules, consumable issues and usage, staff attendance, etc.
10. In collaboration with the Nursing Director ensure all hospital areas, hospital walls, floor interiors and exterior are spotless clean.
11. Organize and plan for disinfection, fumigation, scrubbing, and polishing exercises.
12. Conducts meetings with the Housekeeping and Linen & Laundry Team to discuss and monitor Key Performance Indicators (KPI).
13. Support the team in adhering to the hospital policies and guidelines related to Housekeeping, Linen & Laundry.
14. Conducts orientation training and in-service training to explain policies, and work procedures, and to demonstrate the use and maintenance of equipment.
15. Conduct departmental team disciplinary where necessary and work with the HR office on disciplinary procedures.
16. Review and assess department projected budgets and goals/objectives/specific activities monthly and submit reports to the Finance Department through the Nursing Director.
17. Continually seeks and acts upon opportunities for personal and team development.
18. Performs cleaning duties in cases of emergency or staff shortage.
19. Any other related duty requested by the Nursing Director.

OTHER DUTIES

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage, and actively participating in initiatives that promote environmental stewardship.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum Education Required: Any relevant Diploma or Housekeeping Certificate/Training
2. License/Certificate Required; if any: None
3. Minimum Experience Required: at least 3 years of relevant experience in the supervisory level; previous employment as a housekeeper or cleaners supervisor

KNOWLEDGE, SKILLS & ABILITIES:

1. Accuracy
2. Attention to detail
3. Highly organized and efficient worker; skilled at multi-tasking
4. Good time-management skills
5. Ability to handle stressful situations
6. Excellent collaborator
7. Attentive listener
8. Willing to take initiative and work independently when needed
9. Professional integrity and sense of responsibility and accountability
10. Reliable and personable; enjoy working with a diverse range of individuals and ensuring employee requirements and needs are met first
11. Ability and willingness to complete division and agency training designed to enhance job-related skills.