HR Administrator (Australian Client/Day Shift)

About Brainbox

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for an HR Administrator who will play a crucial part in recruitment, onboarding, staff training, workforce planning, performance management, and employee well-being. 

Qualifications and Attributes

• Diploma or Bachelor’s Degree in Human Resources, Business Administration, Industrial Relations, or a related field. 


• 3+ years of HR management and recruitment experience, preferably within community services, social work, or therapeutic care sectors. 


• Strong understanding of Australia's employment law, Fair Work regulations, and industrial relations frameworks is highly preferred.
  


• Ability to manage recruitment, onboarding, and retention strategies, ensuring a well-trained workforce.

• Excellent problem-solving and conflict resolution abilities


• High-level communication and interpersonal skills, fostering collaboration between employees, management, and external agencies.


• High attention to detail and accuracy 
  

Duties and Responsibilities

• End-to-end recruitment processes
  


• Oversee the onboarding and induction process, ensuring new hires are well prepared for their roles


• Performance management ensuring staff receive regular feedback, goal setting, and professional development 
  opportunities


• Manage employee grievances, disciplinary actions, and dispute resolution in compliance with Fair Work legislation.


• Ensure all HR policies and procedures are up to date and aligned with Australian employment law.


• Oversee mandatory training compliance


• Ensure full compliance with Fair Work Australia, NSW employment laws, and child protection workforce regulations


• Maintain all HR documentation, contracts, and personnel files


• Ensure accurate record-keeping of HR data


• Monitor workplace culture, employee satisfaction, and employee well-being

Perks

• Attractive and competitive salary


• Tenure-based and Performance-based incentives


• Paid time off


• Unlimited cash incentives for hired referrals


• Engagement and Recognition programs


• HMO on day 1


• Work-life balance with a 37.5h week and free weekends


• International career growth and clients


• Opportunities to travel abroad


• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants


• Fun and inclusive working environment and great working culture


• Dedicated local support with local Management, HR, onboarding, payroll, and ICT


• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.