HR Associate (Night Shift)

Job Description

The HR Associate position is the first level of support for HR inquiries either for Human Capital Management, Payroll, Timekeeping, Leave of Absence and Other HR Data Services for approximately 3500 - 4000 employees globally. The HR Associate will report directly to the HRSD Operations Team Lead. 

They are responsible for Hiring to Retiring an employee in the system. This team member will provide support to Contitech associates and managers by answering employee phone and email inquiries, and capturing HR related employee data and inputting the information into the HRIS system for those that do not have self-service capability. He/she will have a keen understanding of Continental's organizational structure and HR processes in order to provide for an expedited resolution of associate and manager issues. The HR Associate position is expected to be trained in different functions of Human Resources (Data, Payroll, LOA and other HR Data Services).
 

Qualifications

Responsibilities:
1. Manages the resolution of basic to intermediate issues and inquiries related to Timekeeping, Payroll and Data Management services on time with a high degree of accuracy.
2. Verify attendance, hours worked, and pay adjustments and post information onto designated records.
Troubleshoots timekeeping issues and check electronic data for issues. 
3. Handles data entry integration between Employee Central and SAP HR.
4. Works within established criteria for delivering Payroll services.
5. Work closely with Payroll to ensure that accurate time entries are loaded in SAP HR for proper pay calculation
6. Work closely with US HR Partners, HR Generalist and Director for Compensation and Benefits.
7. Managing of employee inquiries via Email, MS Teams Chat, Phone Call and Cases via the C4C Ticketing tool
8. Creating standard operating procedure documentation and maintaining them for any periodic changes.

9. Other responsibilities as needed by the role.

Education:  

Bachelors Degree in Business Management, Psychology, Finance, Accounting or any equivalent bachelor's degree is required

Minimum Experience: 
1 year customer service work experience preferred. 
2 years timekeeping preferred.
Open to fresh graduates.

Skills:
Basic to Intermediate MS Office Application Skills
Knowledge in Case Management Tools is preferred.

Additional Information