HR Business Partner (Collections Segment)

Company : Palmpay Limited

Job Description - HR Business Partner (Collections Segment)

Location: BGC, Taguig
Department: Human Resources (Philippines HR Team)
Reports To: HR Manager, Philippines HR
Availability: Preferable candidates who can start IMMEDIATELY

About PalmPay

PalmPay is a Shenzhen-headquartered fintech innovator driving financial inclusion across Southeast Asia. Our Philippines team plays a strategic role in talent acquisition, employee experience, and HR operations — supporting local hires. We value agility, cultural intelligence, and proactive problem-solving.

Key Responsibilities:

✅ End-to-End Recruitment: Source, screen, interview, and onboard talent across functions (Operations, Customer Support, Compliance, Tech) — aligned with Philippine labor laws and company values.
✅ Onboarding & Employee Lifecycle Management: Design and deliver engaging onboarding programs; manage employment records, contracts (DOLE-compliant), and offboarding.
✅ HR Operations & Compliance: Administer SSS, PhilHealth, Pag-IBIG, HMO, and payroll coordination with Finance; ensure adherence to Labor Code, DOLE advisories, and data privacy (NDPR).
✅ Employee Relations & Engagement: Serve as first-point-of-contact for employee queries; support conflict resolution, performance management frameworks, and engagement initiatives (e.g., wellness, recognition).
✅ HR Systems & Process Improvement: Maintain HRIS (e.g., BambooHR or local alternatives); propose process efficiencies and documentation standards.
✅ Cross-Functional Collaboration: Partner with managers on staffing plans, succession planning, and organizational development — especially as PalmPay scales in PH.

Qualifications & Competencies:

✔️ Bachelor’s degree in HR, Psychology, Business Administration, or related field
✔️ 3–5 years of progressive HR experience in a fast-paced environment (fintech, banking or tech preferred)
✔️ Strong working knowledge of Philippine labor laws, DOLE requirements, and HR best practices
✔️ Proficiency in English (written & spoken)
✔️ Tech-savvy: Comfortable with HRIS, MS Office/Google Workspace, and virtual collaboration tools (e.g., DingTalk)
✔️ Proactive, empathetic, and solution-oriented — able to balance policy rigor with people-first judgment

What We Offer:

🔹 Competitive PHP salary + performance bonus
🔹 Full statutory benefits (SSS, PhilHealth, Pag-IBIG) + private HMO & annual medical check-up
🔹 Direct impact on shaping HR strategy for a high-growth fintech in the Philippines

Original job HR Business Partner (Collections Segment) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Palmpay Limited

An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.

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