HR Business Partner Manager

HR Business Partner Manager

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

To succeed in this role you must have experience in:

• Conducts weekly meetings with respective business units. 

• Consults with line management, providing HR guidance when appropriate. 

• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies. 

• Manages and resolves complex employee relations issues. 

• Conducts effective, thorough, and objective investigations. 

• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. 

• Partners with the legal department as needed/required. 

• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.)

Desired Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, any field. 

• At least 8-10 years of relevant working experience. 

• Should have extensive labor relations experience. 

• Familiar with C&B, Organizational Development, payroll and timekeeping software, and payroll process. 

• Familiar with HR Systems (Workday) 

• Can communicate effectively with clients and stakeholders. 

• Experience in managing at least 500 FTEs is a must. 

• Must be willing to work at night and in Ortigas and Cubao area. (Hybrid)

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.