HR Employee Services Specialist

Job ID: 189326  
Required Travel : Minimal  
Managerial - No  
Location: :Philippines - BGC (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

This role combines HR Operations with Business Partner responsibilities.  

This role integrates HR Operations, Employee Relations, and Business HR functions, emphasizing experience in APAC countries and regional HR operations.

Supports HR processes by providing services to Amdocs employees, managers and HR teams. Coordinates events and activities to promote the employee experience and enables flawless and efficient end-to-end HR processes.

What will your job look like?

•  

• Act as a regional point of contact, advising employees and managers on complex policy and process-related matters.
• Collaborate with Business Managers to provide guidance on team dynamics, handling difficult conversations, and supporting critical processes such as progressions, salary reviews, and performance improvement plans (PIPs).
• Conduct exit interviews for voluntary departures, analyze feedback, and propose corrective measures to enhance employee satisfaction.
• Assist Business Managers in understanding and implementing company policies, processes, and programs.
• Ensure compliance with new employment regulations in collaboration with the Legal team within the region.

All you need is...

• The ideal candidate should have expertise in onboarding, offboarding, systems management, analytics, and leave management, with 4-5 years of relevant experience.

• Bachelor’s degree holder,  along with an MBA or postgraduate diploma in Management, is preferred.

• Proven experience in customer facing roles
• Previous experience in operational roles (that is, handling operational processes and systems)
• Familiarity with Amdocs and Amdocs systems and experience of working with various partners (internal and external) are seen as advantages
• Specific for EC and CR: Solid experience in planning, leading and executing similarly complex (employee care / CR) projects and events
• Specific for CR rep.: Experience working with external associations - advantage

Why you will love this job:

• Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
• Become a master of multi-tasking!
• We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!