HR Generalist (Case Management)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities

• Investigations: Lead and conduct thorough, impartial investigations into employee relations issues, including allegations of harassment, discrimination, bullying, and policy violations.

• Case Management: Oversee all aspects of assigned cases from intake to resolution, including evidence gathering, interviews with involved parties and witnesses, and documenting findings.

• Risk Mitigation: Identify potential risks and escalate complex or high-risk cases to HR leadership.

• Policy & Compliance: Act as a resource for employees and managers regarding company policies and procedures, ensuring all investigative actions comply with federal, state, and local employment laws.

• Documentation: Maintain meticulous and confidential records of all investigations, including interview notes, collected evidence, and final reports.

• Collaboration: Partner with managers and other HR team members to provide guidance on appropriate corrective actions and ensure a consistent approach to resolving employee issues.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• 2-4 years of progressive HR experience, with a focus on employee relations and investigations.

• Solid knowledge of employment laws and regulations 

• Strong skills in conflict resolution, de-escalation, and fact-finding.

• Excellent written and verbal communication skills.

• High level of integrity and ability to handle confidential information with discretion.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.