HR Global Service Desk, Manager

The People & Culture organization in Vestas is overall responsible for building Vestas' capacity to attract, develop, and retain the industry's highest quality workforce. Implementing Vestas' growth strategy is in the hands of the people, and P&C has a central role to play in developing the talent, processes, and culture that will enable Vestas to succeed.

The Global Delivery Centre /Vestas HR Shared Services comes under People & Culture (P&C) - P&C Global People Services that oversees the global delivery of HR Services. Currently, we have two delivery centers - one located in Manila, Philippines, and the other in Chennai, India.

Our purpose in Global Delivery Centre/ Vestas HR Shared Services is to deliver effective HR Services for Employees and Business Growth. Our mission is to enhance the range of services we provide through process optimization and team capacity expansion, ensuring a high rate of First Time Right, and improving employee experience and satisfaction scores. We aim to standardize processes and maintain high data quality, operating with efficiency and effectiveness. We envision a sophisticated HR Shared Services delivery model that seamlessly integrates technology, quality, and employee experience, adapting to the evolving needs of our employees and the business. Our multi-tiered structure enables efficient service delivery, while a centralized knowledge base serves as a valuable resource for both our agents and employees.

Global People Services > P&C Enablement > Global Delivery Center

Responsibilities

The Global Service Desk Manager - HR is responsible for overseeing the global service desk operations with a specific focus on human resources (HR) related inquiries and support. This role involves supervising a team of service desk technicians who handle HR-related requests, ensuring timely and accurate resolution. The Global Service Desk Manager - HR collaborates closely with HR teams, stakeholders, and IT departments to provide effective support to employees on HR processes, policies, and systems.

Qualifications

Competencies

What we offer

We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the st of July 4.

Additional Benefits

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.