HR Manager

Human Resources Manager

Responsibilities:

• Performs full cycle recruiting, including benchmarking, post analysis and on-boarding procedures


• Conduct necessary training for new employees


• Manages employee relations, health & safety programs, and benefits


• Responsible for development of HR policies and practices and coordinating HR initiatives


• Maintain and develop processes to address performance management, staff induction, reward and recognition, staff retention, career development, succession planning, competency building/mapping, and compensation/benefit programs.


• Handles/guides employee discipline, turn-over and dismissal


• Oversee and support employee engagement activities by the company


• Compile employee statistics and reports


• Oversee day to day functioning of the HR department

Requirements:

• A Bachelor's in Human Resources Management, Business/Administration/Management, or equivalent


• Minimum 2-3 years HR experience at a call center/BPO company


• Stable career progression


• Excellent spoken and written English communication


• Experience in high volume recruiting, change management and employee relations


• Must be a proven multi-tasker, organized, detail oriented, and have a strong time management ability


• Proven problem solver, motivator, leader, and manager


• Training experience is a plus


• Able to work with employees at all levels


• Flexible with scheduling and assignments


• Experienced user of Microsoft Word, Excel, Powerpoint, and Outlook