HR Manager

Work Setup: Onsite (Legaspi, Albay)

Work Schedule: Morning Shift

The HR Manager is responsible for providing end-to-end HR leadership, ensuring strong alignment between people strategy and business objectives. This role leads the HR Team, drives a high-performance and compliant workplace culture, and oversees all core human resources and office administration functions.

Key Responsibilities

• Develop and execute the companys people strategy aligned with overall business goals and direction
• Lead, coach, and develop the HR Team, ensuring high performance, accountability, and professional growth
• Champion organizational culture, values, and employee engagement initiatives
• Partner with department leaders to support business outcomes and workforce needs
• Manage the operating budget for Human Resources and Office Administration, including general office upkeep
• Oversee end-to-end employee relations and disciplinary processes, including performance management and corrective actions
• Draft and issue formal HR documentation, including memos, notices, and official correspondence
• Conduct investigatory meetings, fact-finding interviews, and disciplinary hearings in a fair, objective, and compliant manner
• Ensure all HR practices comply with employment legislation, workers rights, and internal policies
• Provide guidance and advisory support to managers on employee relations matters and best-practice HR processes
• Maintain accurate, confidential employee records and case documentation
• Support the development, review, and consistent implementation of HR policies across the organization
• Act as a trusted point of contact for escalated employee concerns and workplace issues
• Partner with leadership to promote a compliant, respectful, and high-performance workplace culture
• Leverage HR analytics and insights to support data-driven decision-making
• Oversee office administration and general office upkeep, including employee pantry services and ensuring high standards of hygiene and cleanliness
  

Skills & Experience

• At least 4 to 5years proven experience as an HR Manager or Senior HR Leader within the BPO industry
• Strong background in employee relations, disciplinary actions, and workplace investigations
• Demonstrated experience drafting formal HR documentation and official correspondence
• Solid understanding of employment law, workers rights, and workplace compliance standards
• Excellent interpersonal and communication skills, with the ability to handle sensitive issues professionally
• High attention to detail and strong capability to manage confidential matters with discretion
• Strong understanding of BPO operations and fast-paced environments